We are always thrilled when our customer's take the time to write to us, to let us know how much they like our products, their new Biothane tack, and our customer service. So, we thought we would share a few of their comments with you. Thank you all for your kind words and for your support of The Distance Depot! Best of luck to you all and Happy Trails!
Hi, a few weeks ago you talked me through a the measurements for a new breast collar (I had only an ill fitting one I had borrowed from a friend to go off of) and I just wanted to let you know
a) it arrived within a couple days (2 to be exact)--Wow! and
b) it fit great, with lots of ability to adjust.
Thank you so much for all your time on the phone, for making the ordering so easy and personable, for the great fit of the collar, as well as the super quality of the item itself. I took it on a five day trip to Northern PA in the mountains a few days after it arrived and rode for hours at a time--the saddle stayed where it needed to, and the collar didn't rub my horse one iota.
Your help and the work you do in making good stuff that fits is so appreciated! Thank you, Jean Capellari
Once again The Distance Depot has impressed me.I just received my horse's new breast collar, and am very pleased: it's
just beautiful - I can't believe how quickly you assembled and
shipped it. By the way, the other Distance Depot breast collar I bought (for
my cob) still looks fantastic.In fact, it looks brand new. Thanks for putting out a great product.
Cheers, Kimberly
Wow! I love the Distance Depot even more! I work in the
financial industry and I am very impressed by your proactive step in educating
your customers. Plus the fact you vetted out your e-commerce hosting company
and that you even know what PCI compliant is! Just wanted to say thank you and you definitely know how to run a business. ;) Jasmine Gammel
The special collars you made for me look great! I am glad we decided to put the reflective
material on both sides. I have not "field tested" them yet, but that
reflective stuff works great on my table at night; cool Stuff.
I enjoyed talking to you on the phone during the "design phase." Sincerely, Wayne Woolway
Thank you for repairing my bridle so
quickly and for the quality work. I will tell all of my riding buddies
about your great service. Merry Christmas! Tara D.
Thank you Distance Depot. I know of no other tack dealer
with such a quick response time and with the perfect answer to my tack problem.
You are the greatest! djf
This is so refreshing. I run a business myself and hope that our people provide
this level of customer service. All companies should try to emulate your caring
attitude and follow thru. Thanks so much for keeping me informed and I guaranty
you this won't be my last purchase. Respectfully, Bob Kaper
Hi -- got the package w/ the cinch
protectors. The "presents" look very nice. We will do a comparison in
Sept. and I will let you know how that goes, too. The accounting looks good and
I thank you, once again, for all the excellent care you took with this small
transaction. If I could write to who ever owns the Distance Depot, I would tell
them what a prize they have in you, Sherry, so if you have a name and contact
info., send it on to me and I will do just that. Be well. Enjoy. H
thank you, I can't believe I received my order so
quickly!!!! love the stuff... Wendy
I just wanted to let you know I received my Texas one ear
black Sundance bridle and yacht rope reins today and it has absolutely exceeded
my expectations! The reins are exactly like my "natural horsemanship"
lead ropes and the hardware on the bridle is gorgeous, even my geldings won't
mind wearing it! Thank you again. Molly Smith
Just wanted to let you know that last year I ordered
your Shear Comfort Full Western Sheepskin Seat Saver for comfortable trail
riding. I rode both summer and winter
with it. It's not just a wonderful seat saver, but is also a great seat and leg warmer.
So glad I have you in my contact list and have recommended your store to
friends. Retired bones feel the saddle
more, and with the seat saver, mine are saying, "ah, yes"! Nancy Elsea
I like my full seat cover so much, I ordered a second one
today. Really nice. Really Comfy. Thank you for the fast service.
Cheers to you! Carey Brock, Khandy and Magic
I LOVE my new green breast collar!!! Thank you so much!!! Kristy
Hi,I received my trail bridle and reins today and they are
beautiful and very well made! Thank you! Celeste Crisman
Got the new brow band today, Kristen.
It is perfect, thanks!! Your customer service blows me away! Jean Allen
love everything I have ever bought from you! Even
though I don't keep my tack as clean as I should, that's why I love bio thane!
I still get compliments on the Texas stars on my bridles and can't wait to
order the new Sundance Bridle for my new horse. I especially love all the "little" accessories
you offer that you never realized you needed. Thank you for all of your Made in America products and
the top quality customer service you provide! I will continue to order what I
need from you! Thank you, Molly Smith
Thank you soooo much for the clip,
and the bonus battery!!! You definitely go "above and
beyond". SO nice to have a company that really, really cares about
their clients. I'm going to chat rooms, etc. and sing your praises (without
being specific). Lela
Wow, got my other package last PM. You guys are great, easy to work with, and
definitely on the ball!! Looking forward to the water tank! Best, Pat
Just wanted to send a quick note to let you know
that I received my order of a biothane halter bridle/breast collar set in the
mail yesterday and that I am SO PLEASED with it! I had ordered a set with
the GLO overlay on it as we are avid night riders and it looks AWESOME!
Lightening fast service and shipment and super quality! Now for me
to decide what to order for the other horses in the family!!! Thanks, Becky H.
I have had a few opportunities to try the jeans out with great results! I
have no more issues with seams rubbing my knees making my ride
uncomfortable. The fit is great with no waist gaping which is a regular
issue for me. They are a little long and drag a little on the ground but
I can hem that up with no problem. The fabric is stretchy enough that
they move with me and my horse. I will be ordering more of these in the
future. Thank you for all your help! Dena
Thank you so much for getting my order to me today in time
for my trip. The trail bridle is absolutely beautiful and I will show it
to everyone I meet on the trail this week at Big South Fork and tell them about
The Distance Depot! Thank you again for the amazing service. I will be a
customer for life!! Kathy Lapointe
Thanks for such wonderful service! Cindy Fauser
I just wanted to tell you that your
service was great! My mom and I had just ordered my things from The
Distance Depot and I figured it would take a couple of weeks before I would get
the order. Much to my surprise, I was out brushing the horses thinking
how nice it would be to be able to use my new tack while on Christmas break
from school, and here pulled in a delivery truck with my order! I was
shocked that it came within a couple of days. I was so happy to
get it. Plus my tack is beautiful and works great. THANK YOU!!! Wendy Justice, Your Very Satisfied Customer
Thanks again. I'm recommending your store for all my friends trail riding needs! Nancy Elsea
Hello, I wanted to say thank you for the wonderful customer
service you provide. I ordered a biothane halter/bridle combo for my horse and
I received it so fast!!! I love that you shipped it out so quickly! I
absolutely love the bridle, it fits my horse perfect and looks beautiful on
her. Thank you again! Crystal Stutz
Hi, I just received my new halter
bridle the other day, warm blood size purple and turquoise..it is just beautiful,
I am very happy with the quality and it fits my big girl perfectly!..I am
calling in another order Monday or Tuesday for my boy, draft size this time,
just figuring out what colors..I love the bridle soooo much! Thanx again.. Bridie Ryan
I received the beta reins today that I ordered, and I just
want to tell you that they are very nice and I love them. I know they are
just plain black but it's really met my expectations. And very pleased with the
quick shipping. Would definitely order from you again. Ann S. (08-22-11)
Just had to tell you once again how impressed I
am with your service! I had my package in 3 days (LOVE THAT) and it
arrived crunched. I worried as I opened it, sure that something was going
to be ruined or missing. Nope! Someone there loves the bubble wrap
and everything was wrapped so carefully it was all perfect, in spite of the
USPS and their package Olympics. Thanks yet again! Shaleen Gillen
Greetings, I just wanted to express my thanks and appreciation for my recent order. I
ordered Formula 4 Feet in the afternoon on Monday and it shipped out almost
immediately! I received it on Wednesday, which was perfect because I was really
excited to get my horses started on it! I also love that I can earn rewards
while buying something my horse will regularly need! I'll be ordering some more
in a few weeks! Thanks so much for your prompt shipping and I look forward to
doing business with your company in the future. Cheers, Nina Collins
I love love love how fast you ship! Already on it's
way?! Amazing! I order from several companies for horse items due
to a lack of stores in our area and you are the ONLY one that ships this fast! Shaleen Gillen
Wow, now that is what I call
customer service. Thank you so very much. It was a gift so it is
greatly appreciated to get it back as soon as possible.
You have a devoted customer, and I will make sure to give you referrals every chance I get.
Have a lovely evening, Robyn Hansen
Five years ago I purchased your biothane
bridle/halter combo, breast collar w/ martingale. I have loved it every day I've used it or
cleaned it. After working all week, I barely have time to ride, so I sure don't have time to clean & care for
leather. My biothane looks as good as new after I run it through the dish washer.
At this rate of wear I may never have to replace it. The only thing I like even better than the
tack is doing business with you. On every occasion I have found you to be warm, thoughtful, and responsive. Your customer service sets a standard to
which I aspire in my own work. Rhonda Payne
Thanks so much for "going the extra mile" with my order. This definitely makes me want to be a
repeat customer, recommend you to others, and to give preference to you when
ordering :) Anna
My new Shear Comfort is exactly like the one I have used
for several years. The elastic around the cantle and the three shoelace tie
strings secure the saddle without bunching. It is real sheepskin which retains its cushion over time. The underside is soft and well cured
"sheep leather" so stays in place. It is easy to remove for saddle cleaning and does not tear at the stress
points. I am very pleased with my purchase! Thanks again! Karen Lee
Hello Distance Depot, I just wanted to let you know how great I think you
are. I had previously ordered a pair of E-Z ride stirrups from a competitor and put a note on the
order asking that they please have them to me by Friday as I had an endurance
ride over that weekend. (Their shipping was priority and this was a Monday so I didn't see a problem, just thought I'd
add that note in there). They called me Thursday evening and told me they were sorry but they didn't have the item in
stock but could ship another size and style overnight. I asked them if they'd exchange if the
different size didn't work and they did not respond. Then they told me that it would cost me an
additional $50 to overnight them (wrong size/style!) in order to get them to me by the next day! Needless to say, I canceled that order and ordered from you the very next day. Much to my surprise I received a confirmation
THAT DAY and tracking number letting me know I would have the stirrups by Tuesday. Wow! I sure wish I had ordered from you in the
first place! And there they were this morning on my front porch. I can't wait
to try them out tomorrow and will definitely be giving you my business in the
future. Thank you so much for your great customer service!! Shaleen Gillen
I placed an order on April 10th at around 9:00 pm.
I received my order on April 14th, I even had a hand written note on the invoice
inside that said Happy Trails. I am very pleased with the ordering process and
the fast delivery and reasonable shipping charges, all the other sites I checked
into were going to charge me half the price of the item just to ship it. I have
a P.O. Box and I was able to get my order shipped to my P.O. Box, I hardly ever
get to do that when I order something online, I have it sent to my daughter's
house via UPS, who lives 45 minutes away and it usually takes me an extra couple
of days to get over there to pick it up. I just wanted to let you know that I
will definitely order from The Distance Depot again when I need something. It
is so nice to know there are still companies out there with not only good but
GREAT customer service. Thank You, Joyce Hathaway
Just wanted to let you know how much I LOOOOOOOVE my new bridle! In fact, I love it so much I'm ordering another one for my current endurance horse!
Thanks again for all your help--I'll definitely be recommending you guys to everyone!! Elly
I ordered a biothane bridle on Tuesday and it arrived on Thursday. It is high
quality and exactly what I wanted. Thanks for the excellent service. Susan M.
Dear Distance Depot, I believe in the last month or so I have place three orders with your company and
I just had to email and tell you how wonderful you are!! Out of three orders you got EVERYTHING right
and I received every order within one week. My most recent order you got on March 30 and I received it today April
2. You are by far the best equine company that I have EVER ordered from and I wish you sold all of my horse
supplies! As for the bridle, breast collar, and reins I just ordered I LOVE them!! The feel of the material is amazing and I can't wait to put it on my
horse Saturday!! Thank you for everything and this will not be the last time I order from you!
Thank you Thank you Thank you!!! Jennifer
I received the easy care stowaway water bottle holders today and tried
them out immediately. Wow, they work! I am happy to actually have a
convenient way to carry water on a Free form saddle! Most saddle packs
don't work well with that saddle. But now I have a good set-up--water
bottles in front with no bouncing, and a small cantle pack in back! Thanks, Kathy
Hi, yesterday I received my English beta biothane bridle that I
ordered. I have not tried it on my boy yet to check fit, but I wanted
to say that it is a very nice bridle, well made from quality
materials. Well worth the price! I just wanted to say Thank You! Jean
The girth was just delivered. Almost too lovely to use. I'm
convinced we'd have more happy horses if people would use mohair girths. It's
easy to find western ones, have yet to find an english one in any tack store
(although I used to find the cheap english string girths occasionally, but
not mohair and not with stainless steel fittings.) Thank you so much! Laurie
Received my pad and elytes today. That was FAST shipping! Thank you very much. Cheryl
Thank you so much for your amazingly quick attention to our pads.
We look forward to receiving them and will tell all our endurance friends about
your great service! Amanda
Wow! You guys are awesome! The saddle pad arrived today
before noon! Thank you so much for such great service! Ann Cummings
Hi, I ordered the subject one day and it arrived the next day!!!
Amazing. It is beautiful too. Thank you so much for the prompt service. Jan Stalcup
I ordered a bridle from you last week. It was the first time I ever
ordered from your company. I got your website from someone on the ectra
yahoo list I think. Anyway, I just wanted to let you know that I am so
happy with this bridle. I got the halter bridle without the squares on
the nose band. This bridle is gorgeous and is better looking than I
expected. Thank you so much for such a wonderful product! I will surely
recommend you to my friends and anyone else who needs a fabulous bridle. Karen Louya
Wow! Thanks so much! You and your company are unbelievable :) I
really appreciate everything and I'm excited to get my shipment.
Thanks again, Theresa
Just wanted you to know my halter/bridle came and I love it. My
horse will appreciate the comfort too. I'll be ordering another one in the
fall. Thanks again. Tara
I am going to tell everyone I know about how quick
your service is. I've never been so pleased with an order. Thank you so very
much. Tara
I love my new halter/bridle, breast collar and reins!
My gelding looks soooo sharp and I love the convenience of simply
snapping on and off my bit/reins. I'll send a picture of Zeke (my
horse) all decked out in his black/glossy black distance depot tack.
He looks great! I have already given your name to others at the barn.
Warmest Regards, Kelly
Wow, my order arrived just two days after placing it. I love the
quality and design, it fits my horse perfectly. Thanks for providing
excellent customer service. George Campbell, Argyle, TX
Hey there. I just love the entire trail bridle set. It looks
awesome. Tracie Lowe, T&T Ranch
The halter-bridle arrived today - wow!
It's gorgeous and very well constructed! Thanks for the quick work and taking the time to make
it to my specifications. Can't wait until our first trail ride next month -
she's going to really be quite the stylish mare! Lyn
Just wanted to let you know our Biothane halter/bridle
and breast collar came in just time for our first ride. Thanks so much
for the extra attention you gave our order. The bridle fit perfectly
and our boy looked "STELLAR"in his new duds! Mark
Loved the bridle and reins you made for us. They look great on the girls!!! Thanks again! Theresa and Linda
I recently purchased a Tan Biothane Halter Bridle
with Brown overlay and stainless hardware. The quality is fantastic. I
absolutely love it. And...It arrived at my house nearly 72hrs after I placed my
order. I was expecting to have to wait at least two weeks. I could
not have picked a better place to purchase my custom made halter bridle from.
Thank you for such great service. Jessica J. Landreth
Wow!! Now THAT'S customer service! Thank you for your diligence.
I'll send you a picture of the whole outfit with the gray saddle on my
horse when the bridle and girth arrive. Again, thank you! Sandie
I ordered a custom beta trail bridle from you earlier this year. It
continues to be as perfect as the day I received it. After seeing how
happy I am with my bridle, my husband asked me for a Distance Depot
beta trail bridle to replace his horse's leather bridle. I gave you
specific measurements and requirements. The bridle has arrived and it
is everything I asked for. Again, you've produced a perfect bridle!
How fortunate we are to have found a company that lets us customize a
bridle, has great customer service, and produces a product that is
everything we could hope for. Thank you! Nancy Howle, Maricopa, AZ
Thank You so much for the wonderful job you did
on my halter bridle and breast collar. They turned out beautiful and
they fit wonderful (thanks to you working with me on the measurements).
We did a detail last night, patrolling the parking lots at an event and
we looked great. Thank you again! Cathy
Misty's bridle/halter came in and it's perfect! Can't
wait to put it on her. Thanks so much again for all the personal
attention you have paid to my orders.....what a pleasure it is doing
business with you! Sincerely, Pam
I just got my bridle and absolutely love love love it!
Thank you soo much I can't wait to try it on my gelding tomorrow. It's
even more beautiful than I expected! You have impressed me through the
whole process:-) Your very happy customer, Alexandra
I love my dog collars. The blings are beautiful--As is
the Turquoise. Thank you so much for the quickness of the order, and
the creativity.....I will tell everyone I know about the collars. They
are all I expected they might be--and more!!!!:-)))) Estelle
I picked up the bridle at the PO the day before
yesterday. It is beautiful. I really like the material as well. Very
soft. I went to the stable and tried it on Ayla. She looks awesome when
she gets it on. WOW. That's all I can say. When I am riding, I catch
myself saying how good she looks, and the girl I ride with, is tired of
hearing me go on about it. Well, I can just say that I love it, and of
course I will refer people to you. Thank you so much for everything. Sincerely, Signe - Denmark
I just received the bridle and it is BEAUTIFUL!!! I will take a photo
so you can see it on my horse. I will also tell all my friends about
your products. You did a wonderful job! I love the idea you had about
the TX star on a Chicago screw. Good Thinkin! Thanks again. Judy
I have put some miles on my new Beta bridle that you made for my horse, and here is my update. It's a fabulous bridle! It looks smart, people mistake it for leather, it's a pleasure to handle, easy to keep clean, the workmanship is excellent, and I'm 100% satisfied with it. Thank you for offering to let me custom design my bridle, for your customer service, and for a very fine product. Nancy Howle, Maricopa, AZ
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